COVID-19 SALON ADJUSTMENTS
We want to share with you some of the adjustments that we’ve had to make to our salon operations. This is out of an abundance of caution for our staff, our guests and our community. We’ve made many internal changes to our salon procedures but we wanted to share the ones that will affect you at your visit.
Please come alone to your appointment. We will not accommodate extra family members, children or friends. If they come with you, they will need to wait outside. No handshakes or hugs for us at this time either please!
All guests will be required to wear a mask that hooks behind the ears (all staff members will be required to wear masks as well). We will do our best to apply your hair color without getting it on your mask. It would be best to use a disposable mask if you are concerned with hair color stains. If you do not have a mask, you may purchase one from us for $2 or handmade double fabric masks for $9.
When you arrive to the salon, please wait outside or in your car; we will text or call you to come in. This will eliminate extra people in the salon at one time and allow us to clean the styling station. When you come in, we'll ask that you wash your hands.
Upon entering the salon, you’ll go right to the service chair with your service provider. We will NOT be having you change into color robes. Please wear an older T-shirt or something that has a lower neckline. We will be using styling capes as usual (which are always washed in between uses).
Guests will be seated at every other station and 6 feet apart.
We will not be offering beverages at this time, please bring your own water or coffee with you.
During your service, a member of our guest care team will begin the checkout process in the service chair. We will total your service, add gratuity and your home care products (we will gather them for you and bag them up) and schedule your next appointment.
Please note our new cancellation policy: 24 Hour/24% Charge. We want to take care of every guest that missed their appointment because we have been closed and we have a lot of catching up to do. If you need to cancel, please call us at least 24 hours before your appointment to avoid a 24% charge in your scheduled services. Fee must be paid before scheduling another appointment.
Also, will you please help us catch up? We are asking our haircut (no color) guests to come in with clean hair. We are also not doing any blow-drying at this time in order to prevent forceful airflow of any germs. This will also help us to have more time to sanitize between guests and for us to book more clients.
We sincerely appreciate your support. This situation has certainly brought on some challenges, but we are determined to rise to the occasion with a positive attitude and high level of professionalism. As these circumstances are ever changing, they will require our constant attention and reevaluation. We ask that you please be patient with us as make the necessary adjustments.
Aja Salon & Day Spa